The welfare of our clients is a priority on our tours, and we have systems in place to manage emergency situations.
At the start of each tour, our tour guides provide a safety briefing and issue EMERGENCY CARDS to guests. These cards detail what emergency protocols.
In the event of an emergency and the guide has not been incapacitated:
- the guide will take control of the situation following the Incident Management Protocol.
In the event of an accident or emergency and your tour guide and or driver is incapacitated:
- Call emergency services: dial 112 from a local mobile phone. The phone doesn’t have to be unlocked in order to make this call, nor does it need to have airtime. FROM AN INTERNATIONAL MOBILE OR FIXED LINE CALL +27214807700 CAPE TOWN, +27113755911
- Advise the call centre of LOCATION and NATURE OF INCIDENT.
- CALL OUR SUPPORT TEAM ON +27686176922 / +27639034533 / +27794958782. They will stay on the line to assist, and will dispatch staff to the site. WHATSAPP SUPPORT +27790243334
