1. Introduction
Coffeebeans Routes is committed to ensuring the privacy and protection of personal information in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA). This policy outlines our practices and procedures for managing personal data in a secure and responsible manner.
2. Purpose
The purpose of this policy is to define how we collect, use, store, and protect personal information from our clients, employees, and other stakeholders. It aims to ensure that personal information is handled with the utmost care and in accordance with POPIA.
3. Definitions
- Personal Information: Any information that can identify an individual, such as names, contact details, identification numbers, and any other information specific to an individual.
- Processing: Any operation or activity involving personal information, including collection, storage, use, and sharing.
- Responsible Party: Coffeebeans Routes, as the entity collecting and processing personal information.
4. Collection of Personal Information
We collect personal information for the following purposes:
- To provide tourism services and manage bookings.
- To communicate with clients about services, promotions, and updates.
- To comply with legal and regulatory requirements.
5. Use of Personal Information
Personal information collected will be used for the following purposes:
- Processing bookings and travel arrangements.
- Sending confirmation, updates, and marketing materials related to our services.
- Improving our services based on feedback and customer preferences.
6. Disclosure of Personal Information
We will not disclose personal information to third parties without consent, except in the following circumstances:
- To service providers who assist with providing our services (e.g., hotels, transportation providers) and who are bound by confidentiality agreements.
- When required by law or regulatory authorities.
7. Data Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, or destruction. This includes:
- Secure storage of physical and electronic records.
- Regular updates and maintenance of security systems.
- Access controls to ensure that only authorized personnel have access to personal information.
8. Data Retention
Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period expires, personal information will be securely deleted or anonymized.
9. Rights of Data Subjects
Individuals have the following rights regarding their personal information:
- The right to access their personal information held by us.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of their personal information under certain conditions.
10. Complaints and Queries
Any concerns or complaints regarding our handling of personal information can be directed to our Data Protection Officer at info@coffeebeansroutes.com. We will address and resolve such issues promptly.
11. Policy Review
This policy will be reviewed periodically to ensure ongoing compliance with POPIA and to reflect any changes in our practices. Updates will be communicated to all relevant parties.
12. Contact Information
For any questions related to this policy or data protection practices, please contact:
Iain Harris
Data Protection Officer
Coffeebeans Routes
394 De Velde Lifestyle Estate
2 De Beers Ave
Firgrove Rural 7110
Cape Town
